Support
Essential Information
Use these handy guides and videos to learn how to set up and operate your system.
Frequently Asked Questions
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How exactly does your 30-day, risk-free trial period work?
From the day you receive your new system, you’ll have 30 days to test it out and decide that it’s a good fit for you. If it isn't, you’re able to return it in its original packaging and we will refund you for the equipment and monitoring charges to date.
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Does your system come with a warranty?
Yes, all equipment sold by A.C. Daughtry comes with a three-year warranty. If one of your sensors isn’t functioning properly, please let us know. We’ll troubleshoot the equipment with you to ensure your system is working correctly. If needed, we’ll replace the equipment free of charge.
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How do I update my billing information?
Please contact us to update your billing information.
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How do I order new equipment after my initial purchase.
Simply log into your account and place an additional equipment order or contact us and we will be happy to get your order processed.
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Does your system support an emergency duress or distress code?
Yes. This code will serve as a way to discreetly alert authorities that you disarmed your system under duress. Call our Customer Support at 973-335-3931 to learn more about this feature and how to set one up.
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What do I do if there is a false alarm?
In the case of a false alarm, please contact our central monitoring station at 1-800-932-3822. You will be asked to provide your passcode so that the alarm signal can be canceled.
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What are the passcode and master code used for?
Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with A.C. Daughtry about your account.
Your master code is a 4-digit code used to arm or disarm your control panel. -
What if I want to cancel my service?
If you’re considering cancelling your service, contact our Customer Support Staff at A.C. Daughtry to discuss your options.
