General

  • How exactly does your 30-day, risk-free trial period work?

    From the day you receive your new system, you’ll have 30 days to test it out and decide that it’s a good fit for you. If it isn't, you’re able to return it in its original packaging and we will refund you for the equipment and monitoring charges to date.

    ["General"]
  • Does your system come with a warranty?

    Yes, all equipment sold by A.C. Daughtry comes with a three-year warranty. If one of your sensors isn’t functioning properly, please let us know. We’ll troubleshoot the equipment with you to ensure your system is working correctly. If needed, we’ll replace the equipment free of charge.

    ["General"]
  • What do I do if there is a false alarm?

    In the case of a false alarm, please contact our central monitoring station at 1-800-932-3822. You will be asked to provide your passcode so that the alarm signal can be canceled.

    ["General","Sensors"]
  • What are the passcode and master code used for?

    Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with A.C. Daughtry about your account.
    Your master code is a 4-digit code used to arm or disarm your control panel.

    ["General","Control Panel"]

Sensors

  • What do I do if there is a false alarm?

    In the case of a false alarm, please contact our central monitoring station at 1-800-932-3822. You will be asked to provide your passcode so that the alarm signal can be canceled.

    ["General","Sensors"]
  • How can I name my sensors?

    The easiest way to name your sensors is on your Alarm.com account, under the Sensors tab.

    ["Control Panel","Sensors"]
  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]
  • How can I view my images?

    Images can be viewed from Alarm.com, the mobile app, or directly on your Touch-Screen Control Panel.

    ["Sensors","Image Sensor"]
  • Is my Smoke and Heat Sensor always monitored?

    Yes. Like all of your Life Safety and Environmental Sensors, your Smoke and Heat Sensor is always monitored, even when your system is disarmed.

    ["Sensors","Smoke And Heat Sensor"]

Control Panel

  • What are the passcode and master code used for?

    Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with A.C. Daughtry about your account.
    Your master code is a 4-digit code used to arm or disarm your control panel.

    ["General","Control Panel"]
  • How far can my z-wave device be from my control panel

    Every IQ Panel 2 includes Z-Wave Plus, a special technology that allows you to use up to 128 smart home devices like lights, locks, thermostats, garage openers, and more. Z-Wave plus supports devices up to 150m (clear air) from the control panel.

    ["Control Panel"]
  • How can I name my sensors?

    The easiest way to name your sensors is on your Alarm.com account, under the Sensors tab.

    ["Control Panel","Sensors"]
  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]
  • Where is the best place to put the Control Panel in my home?

    Place your Control Panel on a counter, tabletop or shelf in a central location in your home. Try to not place it within 4 feet of electronic devices or large metallic objects such as a refrigerator, microwave, or washing machine.

    ["Control Panel"]
  • What does it mean when my Control Panel says “Low Battery”?

    This likely means your panel was unplugged from the AC power for some reason for a long period of time. This is not an alarm signal, but it is something you will want to correct.
    If your panel has recently been unplugged or you have experienced a power outage, wait 24 hours and leave your Control Panel plugged in. If you are still seeing that low battery message, please contact our Customer Support Staff at A.C. Daughtry.

    ["Control Panel"]
  • What are chimes and how do I turn them on?

    Chimes are used to alert you when a door or window is opened. To turn on chimes:

    1. With your panel disarmed, scroll down using the down arrow until you see the words
    “Chime Off” and press OK.
    2. You will then see “Off” flashing. Press the up arrow once and you will see the word “On” flashing. Press OK.

    You will see the words “Chime On” displayed. The Control Panel will return to displaying “Disarmed” after a few seconds. The small bell icon will appear next to the time to indicate that your chimes are now on.

    ["Control Panel"]
  • What is the difference between Exit Delay and Entry Delay?

    Exit Delay is the time you will have between manually arming your system, and leaving your home and having all the doors closed behind you. Entry Delay is the time you have between entering your home and manually disarming your system using the proper code. Each of these times can be adjusted by contacting us. This way you can give yourself all the time you need to leave or enter your home.

    ["Control Panel"]
  • Do I need to have Wi-Fi enabled on my panel? How do I do that?

    Enabling Wi-Fi it improves redundancy, speeds up home automation and allows the panel to receive over-the-air software updates. While your panel’s performance will be unaffected without Wi-Fi, we strongly recommend enabling it. Enable Wi-Fi by following the steps below:

    1. Access the Settings Menu – Touch the Settings icon on the Home Screen and enter your 4-digit master code when prompted.
    2. Access the Wireless Settings – Touch the System Settings icon then touch the Wireless Settings bar.
    3. Connect to your Wireless Network – Touch the Wi-Fi Settings bar, then touch the bar where the name of your wireless network is displayed. If your network is password protected, you’ll be prompted to enter password and press Connect.

    ["Control Panel"]
  • How do I adjust the volume of my panel?

    You can adjust the volume and sound settings for your panel via the Sound icon, which can be accessed either via the Apps or Settings menu.

    ["Control Panel"]

Cameras

  • How does my camera connect to the Internet?

    Your Wireless Outdoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

    ["Cameras","Wireless Outdoor Camera"]
  • Where should I install my Wireless Indoor Camera?

    The camera can be placed on a flat surface, facing an area you’d like to keep an eye on. This could include on a bookshelf, kitchen table, or a work desk. It can also be mounted to a wall.

    ["Cameras","Wireless Indoor Camera"]
  • How does my camera connect to the Internet?

    Your Wireless Indoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

    ["Cameras","Wireless Indoor Camera"]
  • The configuration process failed. What should I do?

    This could be the result of a variety of factors. To attempt to resolve, first follow the onscreen instructions to retry the process. If this fails, consult the Power Cycle and Reset video and reset your camera. Then start the process over from the beginning. If that is unsuccessful, contact Customer Service at A.C. Daughtry.

    ["Cameras","Wireless Indoor Camera"]
  • What if my camera won’t connect to my Wi-Fi network?

    This could be due to an incorrect password for your wireless network. Check to make sure you’ve entered the correct password. If you’re confident that you did and your camera is still not working correctly, contact Customer Service at A.C. Daughtry.

    ["Cameras","Wireless Indoor Camera"]

Wireless Outdoor Camera

  • How does my camera connect to the Internet?

    Your Wireless Outdoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

    ["Cameras","Wireless Outdoor Camera"]

Wireless Indoor Camera

  • Where should I install my Wireless Indoor Camera?

    The camera can be placed on a flat surface, facing an area you’d like to keep an eye on. This could include on a bookshelf, kitchen table, or a work desk. It can also be mounted to a wall.

    ["Cameras","Wireless Indoor Camera"]
  • How does my camera connect to the Internet?

    Your Wireless Indoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

    ["Cameras","Wireless Indoor Camera"]
  • The configuration process failed. What should I do?

    This could be the result of a variety of factors. To attempt to resolve, first follow the onscreen instructions to retry the process. If this fails, consult the Power Cycle and Reset video and reset your camera. Then start the process over from the beginning. If that is unsuccessful, contact Customer Service at A.C. Daughtry.

    ["Cameras","Wireless Indoor Camera"]
  • What if my camera won’t connect to my Wi-Fi network?

    This could be due to an incorrect password for your wireless network. Check to make sure you’ve entered the correct password. If you’re confident that you did and your camera is still not working correctly, contact Customer Service at A.C. Daughtry.

    ["Cameras","Wireless Indoor Camera"]

Door And Window Sensors

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]

Motion Sensor

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]

Image Sensor

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]
  • How can I view my images?

    Images can be viewed from Alarm.com, the mobile app, or directly on your Touch-Screen Control Panel.

    ["Sensors","Image Sensor"]

Glass Break Sensor

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]

Smoke And Heat Sensor

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]
  • Is my Smoke and Heat Sensor always monitored?

    Yes. Like all of your Life Safety and Environmental Sensors, your Smoke and Heat Sensor is always monitored, even when your system is disarmed.

    ["Sensors","Smoke And Heat Sensor"]

Carbon Monoxide Sensor

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]

Water And Flood Sensor

  • What batteries do I need to buy for each piece of equipment?

    All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

    ["Control Panel","Sensors","Door And Window Sensors","Motion Sensor","Image Sensor","Glass Break Sensor","Smoke And Heat Sensor","Carbon Monoxide Sensor","Water And Flood Sensor"]

Keychain Remote