AC Daughtry Security Services

From the day you receive your new system, you’ll have 30 days to test it out and decide that it’s a good fit for you. If it isn't, you’re able to return it in its original packaging and we will refund you for the equipment and monitoring charges to date.

Yes, all equipment sold by A.C. Daughtry comes with a three-year warranty. If one of your sensors isn’t functioning properly, please let us know. We’ll troubleshoot the equipment with you to ensure your system is working correctly. If needed, we’ll replace the equipment free of charge.

Please contact us to update your billing information.

Simply log into your account and place an additional equipment order or contact us and we will be happy to get your order processed.

Yes. This code will serve as a way to discreetly alert authorities that you disarmed your system under duress. Call our Customer Support at 973-335-3931 to learn more about this feature and how to set one up.

In the case of a false alarm, please contact our central monitoring station at 1-800-932-3822. You will be asked to provide your passcode so that the alarm signal can be canceled.

Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with A.C. Daughtry about your account.
Your master code is a 4-digit code used to arm or disarm your control panel.

If you’re considering cancelling your service, contact our Customer Support Staff at A.C. Daughtry to discuss your options.

In the case of a false alarm, please contact our central monitoring station at 1-800-932-3822. You will be asked to provide your passcode so that the alarm signal can be canceled.

Yes, in addition to a low battery notification, the panel also has the ability to notify you via text message and/or email.

Typically they will last 5-7 years, depending on usage.

The easiest way to name your sensors is on your Alarm.com account, under the Sensors tab.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

On the rare chance that this happens, please contact a Customer Service Specialist at A.C. Daughtry to help you find a sensor that will correctly fit your door or window.

This is commonly caused by the sensor and magnet not being placed properly when mounted. They could be too far apart or the arrows on the transmitter and magnet could be misaligned. If you’re having this issue and are unable to determine the exact cause and resolve it, please contact us.

The Motion Sensor detects heat sources, most commonly from a person. Other sources of heat in your home that could trigger your sensor may be pets, heating systems or direct sunlight.

During normal use, the red light will not come on. This is to save battery power. The red light will only come on when testing your sensor.

Images can be viewed from Alarm.com, the mobile app, or directly on your Touch-Screen Control Panel.

The Image Sensor detects heat sources, most commonly from a person. Other sources of heat in your home that could trigger your sensor may be pets, heating systems or direct sunlight.

No. The Glass Break Sensor needs to be in direct line of sight from any glass areas it is protecting. Any walls or other barriers will prevent it from working properly.

Yes. Like all of your Life Safety and Environmental Sensors, your Smoke and Heat Sensor is always monitored, even when your system is disarmed.

Enter your master code into the control panel and contact the monitoring center to cancel the false alarm.

Yes. Like all of our Life Safety and Environmental Sensors, your Carbon Monoxide Sensor is always monitored, even when your system is disarmed.

Yes. Like all of our Life Safety and Environmental Sensors, your Water and Flood Sensor is always monitored, even when your system is disarmed.

Your panel’s alarm will sound. The monitoring center will contact you. There is no dispatch associated with this type of alarm.

Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with A.C. Daughtry about your account.
Your master code is a 4-digit code used to arm or disarm your control panel.

You can assign multiple unique user codes for specific users via your control panel or alarm.com account.

Every IQ Panel 2 includes Z-Wave Plus, a special technology that allows you to use up to 128 smart home devices like lights, locks, thermostats, garage openers, and more. Z-Wave plus supports devices up to 150m (clear air) from the control panel.

Yes, in addition to a low battery notification, the panel also has the ability to notify you via text message and/or email.

Supported Z-wave equipment and specifications are continually changing. If you have questions about Z-wave equipment and its compatibility with your alarm system, contact A.C. Daughtry to learn more.

The easiest way to name your sensors is on your Alarm.com account, under the Sensors tab.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

Place your Control Panel on a counter, tabletop or shelf in a central location in your home. Try to not place it within 4 feet of electronic devices or large metallic objects such as a refrigerator, microwave, or washing machine.

This likely means your panel was unplugged from the AC power for some reason for a long period of time. This is not an alarm signal, but it is something you will want to correct.
If your panel has recently been unplugged or you have experienced a power outage, wait 24 hours and leave your Control Panel plugged in. If you are still seeing that low battery message, please contact our Customer Support Staff at A.C. Daughtry.

Chimes are used to alert you when a door or window is opened. To turn on chimes:

1. With your panel disarmed, scroll down using the down arrow until you see the words
“Chime Off” and press OK.
2. You will then see “Off” flashing. Press the up arrow once and you will see the word “On” flashing. Press OK.

You will see the words “Chime On” displayed. The Control Panel will return to displaying “Disarmed” after a few seconds. The small bell icon will appear next to the time to indicate that your chimes are now on.

Exit Delay is the time you will have between manually arming your system, and leaving your home and having all the doors closed behind you. Entry Delay is the time you have between entering your home and manually disarming your system using the proper code. Each of these times can be adjusted by contacting us. This way you can give yourself all the time you need to leave or enter your home.

The panel will already do this every time an attempt is made to disarm the panel. The 20 most recent images are saved in the camera app under “Disarm Photos.”

Enabling Wi-Fi it improves redundancy, speeds up home automation and allows the panel to receive over-the-air software updates. While your panel’s performance will be unaffected without Wi-Fi, we strongly recommend enabling it. Enable Wi-Fi by following the steps below:

1. Access the Settings Menu – Touch the Settings icon on the Home Screen and enter your 4-digit master code when prompted.
2. Access the Wireless Settings – Touch the System Settings icon then touch the Wireless Settings bar.
3. Connect to your Wireless Network – Touch the Wi-Fi Settings bar, then touch the bar where the name of your wireless network is displayed. If your network is password protected, you’ll be prompted to enter password and press Connect.

You can adjust the volume and sound settings for your panel via the Sound icon, which can be accessed either via the Apps or Settings menu.

To adjust the screensaver or photo frame settings, touch the Apps icon, then on the next menu, touch the Photo Frame settings icon to access settings.

Place the camera outdoors in a location near a main entry point of your home or a location that allows for the adequate monitoring of your property.

Your Wireless Outdoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

This could be due to browser settings and plugin compatibility issues. Try viewing video on your phone or tablet on the Alarm.com app. If you see video there, follow the onscreen prompts to install the required plugin. If you don’t see video, contact Customer Support.

The camera can be placed on a flat surface, facing an area you’d like to keep an eye on. This could include on a bookshelf, kitchen table, or a work desk. It can also be mounted to a wall.

Your Wireless Indoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

This is a simple setting update we need to make to your service plan. Please call us at A.C. Daughtry so that we can make the update.

This could be the result of a variety of factors. To attempt to resolve, first follow the onscreen instructions to retry the process. If this fails, consult the Power Cycle and Reset video and reset your camera. Then start the process over from the beginning. If that is unsuccessful, contact Customer Service at A.C. Daughtry.

Attempt to scan for networks again. If still unsuccessful, power cycle the camera. If that fails, contact Customer Service at A.C. Daughtry.

This could be due to an incorrect password for your wireless network. Check to make sure you’ve entered the correct password. If you’re confident that you did and your camera is still not working correctly, contact Customer Service at A.C. Daughtry.

This could be attributed to a variety of factors, including changes to your wireless network or service provider settings, router configuration changes or equipment location. Attempt to power cycle your device. If that doesn’t work, contact Customer Service at A.C. Daughtry.

Place the camera outdoors in a location near a main entry point of your home or a location that allows for the adequate monitoring of your property.

Your Wireless Outdoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

This could be due to browser settings and plugin compatibility issues. Try viewing video on your phone or tablet on the Alarm.com app. If you see video there, follow the onscreen prompts to install the required plugin. If you don’t see video, contact Customer Support.

This could be due to browser settings and plugin compatibility issues. Try viewing video on your phone or tablet on the Alarm.com app. If you see video there, follow the onscreen prompts to install the required plugin. If you don’t see video, contact Customer Support.

The camera can be placed on a flat surface, facing an area you’d like to keep an eye on. This could include on a bookshelf, kitchen table, or a work desk. It can also be mounted to a wall.

Your Wireless Indoor Camera connects to the Internet via your home Wi-Fi network. During the setup process, you will provide your home network’s login info, allowing your camera to discover it and connect. Once setup is complete, your camera should be connected to your network and functioning properly.

This is a simple setting update we need to make to your service plan. Please call us at A.C. Daughtry so that we can make the update.

This could be the result of a variety of factors. To attempt to resolve, first follow the onscreen instructions to retry the process. If this fails, consult the Power Cycle and Reset video and reset your camera. Then start the process over from the beginning. If that is unsuccessful, contact Customer Service at A.C. Daughtry.

Attempt to scan for networks again. If still unsuccessful, power cycle the camera. If that fails, contact Customer Service at A.C. Daughtry.

This could be due to an incorrect password for your wireless network. Check to make sure you’ve entered the correct password. If you’re confident that you did and your camera is still not working correctly, contact Customer Service at A.C. Daughtry.

This could be attributed to a variety of factors, including changes to your wireless network or service provider settings, router configuration changes or equipment location. Attempt to power cycle your device. If that doesn’t work, contact Customer Service at A.C. Daughtry.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

On the rare chance that this happens, please contact a Customer Service Specialist at A.C. Daughtry to help you find a sensor that will correctly fit your door or window.

This is commonly caused by the sensor and magnet not being placed properly when mounted. They could be too far apart or the arrows on the transmitter and magnet could be misaligned. If you’re having this issue and are unable to determine the exact cause and resolve it, please contact us.

Placement recommendations for your Door and Window Sensors and all other equipment can be found in out “Tips” area.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

The Motion Sensor detects heat sources, most commonly from a person. Other sources of heat in your home that could trigger your sensor may be pets, heating systems or direct sunlight.

Placement recommendations for your Motion Sensor and all other equipment can be found in our “Tips” area.

During normal use, the red light will not come on. This is to save battery power. The red light will only come on when testing your sensor.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

Images can be viewed from Alarm.com, the mobile app, or directly on your Touch-Screen Control Panel.

The Image Sensor detects heat sources, most commonly from a person. Other sources of heat in your home that could trigger your sensor may be pets, heating systems or direct sunlight.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

Placement information for your Glass Break Sensor and all other equipment can be found in our “Tips” area.

No. The Glass Break Sensor needs to be in direct line of sight from any glass areas it is protecting. Any walls or other barriers will prevent it from working properly.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

Yes. Like all of your Life Safety and Environmental Sensors, your Smoke and Heat Sensor is always monitored, even when your system is disarmed.

Placement information for your Smoke and Heat Sensor and all other equipment can be found in our “Tips” area.

Enter your master code into the control panel and contact the monitoring center to cancel the false alarm.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

Placement information for your Carbon Monoxide Sensor and all other equipment can be found in our “Tips” area.

Yes. Like all of our Life Safety and Environmental Sensors, your Carbon Monoxide Sensor is always monitored, even when your system is disarmed.

All battery types and other technical information for each piece of equipment can be found in the Specs section of the equipment pages. If you need a replacement battery for any piece of equipment, just give us a call and we’ll send you one.

Yes. Like all of our Life Safety and Environmental Sensors, your Water and Flood Sensor is always monitored, even when your system is disarmed.

Placement information for your Smoke and Heat Sensor and all other equipment can be found in our "Tips" area.

Your panel’s alarm will sound. The monitoring center will contact you. There is no dispatch associated with this type of alarm.

Your Keychain Remote operates within 80 feet of your control panel.